One of the biggest concerns customers have when shipping their vehicle is the risk of damage during transport. At InstaTow, we take vehicle safety seriously. This guide covers everything you need to know about car shipping damage: how to prevent it, what to do if it happens, and how the claims process works. For a broader overview of how vehicle shipping works, read our car shipping process step-by-step guide.
How Common Is Car Shipping Damage?
Car shipping damage is less common than most people fear. The vast majority of vehicles shipped through vetted, FMCSA-licensed carriers arrive without any issues. However, knowing what to watch for makes all the difference.
The most common types of car transport damage include:
Minor scratches or paint chips from road debris (more common with open carriers)
Dents from improper tie-down or loading
Windshield chips from rocks on the highway
Interior damage from personal items left in the vehicle
Mechanical damage (very rare, usually only with non-running vehicles)
How to Prevent Car Shipping Damage Before Pickup
Most car shipping damage can be prevented before your vehicle is even loaded. For a complete vehicle preparation checklist, also see our car shipping process guide.
1. Document Everything Before Shipping
Before the carrier arrives, photograph your vehicle thoroughly from all angles — all four sides, the roof, the hood, the interior, and the odometer. Send these photos to yourself via email to create a timestamped record.
2. Clean Your Vehicle
Washing your car before shipping lets you clearly see and document any existing damage. A dirty car hides existing scratches, which could later be confused with transport damage.
3. Remove All Personal Items
Transport insurance typically does not cover personal belongings. Remove everything from the trunk, back seat, glove compartment, and center console. Loose items can shift during transport and scratch the interior.
4. Disable Car Alarms
A triggered alarm can cause issues during transport. Disable it before shipping. If you have questions about preparation, our FAQs page has more answers.
5. Reduce Fuel Level
Leave only about a quarter tank of gas. A full tank adds unnecessary weight and increases carrier costs.
6. Consider Enclosed Transport for High-Value Vehicles
If you own a luxury, classic, or exotic vehicle, enclosed transport significantly reduces exposure to weather and road debris. Learn more about our enclosed car hauling options →
Understanding the Bill of Lading: Your Most Important Document
The Bill of Lading is the official condition report that both you and the carrier sign at pickup. It documents the state of your vehicle before transport begins. This document is your primary tool in any insurance claim.
At pickup:
Walk around the entire vehicle with the driver
Point out all existing damage and confirm it is recorded
Sign only after you are satisfied the report is accurate
Keep your copy in a safe place — you'll need it at delivery
What to Do If Your Car Is Damaged During Shipping
Step 1: Inspect Before Signing
Never sign the delivery paperwork before completing a thorough inspection. Take your time.
Step 2: Document the Damage Immediately
If you find new damage not listed on the Bill of Lading at pickup, photograph it immediately from multiple angles. Note the date and time.
Step 3: Note It on the Delivery Receipt
Write a clear description of any new damage directly on the delivery receipt before signing. Signing without noting damage may forfeit your claim rights.
Step 4: Contact InstaTow Immediately
Reach out to our team at insta-tow.com/contact-us or call +1 (252) 701-0182 as soon as possible. We will guide you through the claims process.
Step 5: File a Formal Insurance Claim
All of our carriers are required by federal law (FMCSA) to carry cargo insurance. With your documentation — photos, Bill of Lading, delivery receipt — you have a strong basis for a successful claim. You can also verify any carrier's credentials directly through the BBB auto transport directory.
Does My Auto Insurance Cover Car Shipping Damage?
It depends on your policy. Some comprehensive plans cover transport damage, but many do not. Check with your insurer before shipping. InstaTow's carriers carry their own cargo insurance, which is your primary protection during transit.
Open vs. Enclosed Shipping: Damage Risk Comparison
Compare options on our car hauling service page →
Why Trust InstaTow With Your Vehicle?
FMCSA licensed & bonded (DOT #4338302)
All carriers vetted and insured
Real-time tracking from pickup to delivery
E-E-A-T verified team with years of hands-on experience
Transparent pricing — no hidden fees
Verified on the Better Business Bureau
Questions? Visit our FAQs or contact us
Frequently Asked Questions
Q: Is car shipping insurance included automatically?
A: Yes. All carriers are legally required to carry cargo insurance under FMCSA regulations. For high-value vehicles, we recommend enclosed transport. Get a quote and discuss options →
Q: What if I discover damage days after delivery?
A: Most carriers require damage to be noted at delivery. If you discover damage later, contact us immediately. The outcome depends on available documentation. Always inspect thoroughly at delivery.
Q: Can I reject delivery if my car arrives damaged?
A: Do not refuse delivery — this complicates the claim. Instead, document damage on the delivery receipt, sign with your noted exceptions, and contact InstaTow right away.
Q: Does enclosed transport guarantee no damage?
A: Enclosed transport significantly reduces risk, but no method is 100% guaranteed. Proper documentation before and after shipping is always essential. See our car hauling page for enclosed options.
Ship With Confidence Today
Get your quote at insta-tow.com/place-order →
Call: +1 (252) 701-0182 | Contact Us | InstaTow LLC | 215 US Highway 1 S, Norlina, NC 27563